Effective Date: July 2026
OXchange respects user privacy and is committed to protecting personal information collected through our platform.
This Privacy Policy explains how OXchange may collect, use, store, protect, and process information when users access our website, applications, trading services, wallets, P2P marketplace, and related features.
OXchange is currently operating in a testing and development environment. Data collection processes, security systems, service providers, and privacy practices may change before the official production release.
Depending on how you use OXchange, we may collect different types of information.
This may include:
Name.
Email address.
Username.
Password information (stored securely using appropriate security methods).
Account preferences.
Communication settings.
If KYC verification is required, we may collect:
Full legal name.
Date of birth.
Government-issued identification.
Proof of address.
Selfie verification information.
Verification results.
Additional compliance information when required.
We may collect information related to:
Deposits.
Withdrawals.
Trading activity.
Wallet addresses.
Transaction history.
Trading records.
P2P transaction information.
We may automatically collect technical information such as:
IP address.
Device information.
Browser type.
Operating system.
Login activity.
Security events.
Platform usage information.
OXchange may use collected information for purposes including:
To:
Create and manage accounts.
Provide trading services.
Process transactions.
Provide customer support.
Improve platform functionality.
To:
Detect suspicious activity.
Protect user accounts.
Prevent unauthorized access.
Investigate security incidents.
Maintain platform integrity.
To:
Perform identity verification.
Support AML/KYC procedures.
Meet applicable legal obligations.
Respond to lawful requests.
To:
Analyze platform performance.
Improve user experience.
Develop new features.
Identify technical issues.
OXchange may use cookies and similar technologies to:
Maintain user sessions.
Remember preferences.
Improve website performance.
Analyze platform usage.
Enhance security.
Users may control cookie settings through their browser.
OXchange does not sell user personal information.
Information may be shared with trusted parties when necessary, including:
Such as:
Identity verification providers.
Cloud infrastructure providers.
Security providers.
Payment providers.
Blockchain service providers.
Analytics providers.
These providers may process information only for providing requested services.
OXchange may disclose information when required to:
Comply with applicable laws.
Respond to legal requests.
Protect users.
Prevent fraud.
Investigate security issues.
Protect platform operations.
OXchange applies reasonable security measures designed to protect user information.
Security practices may include:
Encrypted communication.
Access controls.
Authentication protections.
Monitoring systems.
Security reviews.
However, no online platform can guarantee absolute security.
Users are responsible for protecting:
Passwords.
Authentication codes.
Devices.
Account recovery information.
OXchange may retain information for as long as necessary to:
Provide services.
Maintain account records.
Support security investigations.
Meet legal obligations.
Resolve disputes.
Retention periods may vary depending on:
Type of information.
Service requirements.
Applicable regulations.
Depending on applicable laws and regulations, users may have rights including:
Accessing personal information.
Requesting corrections.
Requesting deletion where applicable.
Managing communication preferences.
Asking questions about data processing.
Some requests may require identity verification.
Users should:
Use strong passwords.
Enable available security features.
Avoid sharing login information.
Verify official OXchange communication channels.
Report suspicious activity immediately.
OXchange will never request passwords or authentication codes through unofficial channels.
OXchange may contain links or integrations with third-party services.
OXchange is not responsible for the privacy practices, security, or content of external services.
Users should review third-party privacy policies before using those services.
During platform development and operation, user information may be processed or stored using infrastructure located in different regions.
OXchange will take reasonable steps to protect information during processing.
OXchange services are not intended for individuals who are below the minimum legal age required to use digital asset services.
OXchange does not knowingly collect personal information from individuals who are not legally permitted to use the platform.
During the testing phase:
Some data systems may be under development.
Certain privacy features may change.
Testing accounts may use different procedures.
Some information may be collected for system testing and improvement.
The final Privacy Policy will be updated before the official production launch.
OXchange may update this Privacy Policy due to:
Platform improvements.
Security changes.
Legal requirements.
Operational changes.
Updated versions will be published through the platform.
For privacy-related questions or requests, users may contact OXchange Support through official support channels.